Jobs-to-Be-Done: Designed for Business Clients & Peers

  1. Prospective Business Buyers: The existing IA hid project work behind deep navigation layers, making it difficult to validate credibility.

  2. Creative Peers / Designers / Industry Audience: The lack of a clear “Work” or “Projects” section reduced discoverability and broke the storytelling flow that peers expect.

Crawl Analysis Using Screaming Frog

  • Used Screaming Frog to crawl the entire site and map its structure.

  • The data showed that project pages were buried deep, lacked cross-linking, and were nearly impossible to reach from the homepage or Services.

Card Sorting — Users Expected a Top-Level “Work” Section

  • Used UX Tweak to understand how users group content to validate navigation labels and hierarchy:

    • Users grouped Strategy, Brand, and Product cleanly under Services.

    • They expected Projects / Work to be a top-level menu item, not hidden.

    • Most placed Social Impact under About, rather than as a standalone section.

Tree Testing — Isolated Architecture Broke User Pathways

Tree Mapping visualized the site’s hierarchy, content depth, navigation paths, and discoverability gaps.

  • The structure was flat but disconnected, creating isolated content “islands.”

  • Service pages were easy to locate, but project pages were buried behind deep, inconsistent paths.

  • Minimal cross-linking made projects difficult to discover from Services or the homepage.

Results & Insights

Proposed Information Architecture Improvements

1. Rebuild the Navigation Structure

  • Add a top-level Projects/Work hub

  • Ensure Services, Work, About, and Contact exist at the same hierarchy level

  • Improve cross-linking between Services → Projects → About

2. Strengthen Storytelling and Discoverability

  • Connect case studies to related services

  • Add clearer section labels and consistent H1–H3 hierarchy

  • Reduce crawl depth for project pages

3. Improve Mobile Experience

  • Add a clear hamburger menu with mirrored desktop navigation

  • Optimize spacing, readability, and visual hierarchy for small screens

4. Balance Top-Down and Bottom-Up IA

  • Top-down: clarity around core services

  • Bottom-up: strong project pathways and portfolio browsing

  • Support both business clients (task-driven) and creative peers (exploratory)